Why is my Spectrum service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 279,455 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 15: Problems at Spectrum
Spectrum is having issues since 03:00 PM EST. Are you also affected? Leave a message in the comments section!
Will Spectrum compensate me for the outage?
Spectrum outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (13%)
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Total Blackout (9%)
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TV (8%)
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E-mail (4%)
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Phone (3%)
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Live Outage Map
The most recent Spectrum outage reports came from the following cities:Ontario, Buffalo, Fairport, Columbus, Whittier, Detroit, Clermont, Dinuba, Charlotte, Orlando, Tampa, Franklin, Schenectady, Dayton and East Rochester.
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| City | Problem Type | Report Time |
|---|---|---|
 Crossville | Internet | |
| Buffalo | Wi-fi | |
| Kingston | Internet | |
| Jacksonville | Total Blackout | |
| New York City | Total Blackout | |
| Austin | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Cameron Maxey (@camchasemax) reported
@Ask_Spectrum Thanks for actually reaching out. I'm a current customer and seeing emails like that can be alarming.
- DjangoJane (@DjangoGoddess) reported
@pretribbeliever @Ask_Spectrum They removed it from roku due to contractual issues smh
- Mark Hampton (@markshampton) reported
@Ask_Spectrum @AldoChuc Yo, read the room @Ask_Spectrum. The issues are clearly on your end, so when you offer us troubleshooting tips for something THAT IS YOUR FAULT, it insults our intelligence and quite frankly pisses us off.
- Mike B. (@digitalsaucer28) reported
@mejerryhenson @GetSpectrum I pay $68 a month,includes payments for brand new galaxy 20. pay by the gig since I use wifi 90% of the time....compared to $110-$120 with Verizon, paid off phone,unlimited data...its a no-brainer. service is perfect so far but I'm not traveling around as much.
- Pauly (@PaulyDavid) reported
This @GetSpectrum @Ask_Spectrum customer service video I’m making is WILD. Something is definitely fishy with this company! I’m actually starting to feel bad for the representatives.
- **** ANXIETY (@TarentinoBIA) reported
@GetSpectrum y’all service are soooooooooooooooooo trash I can’t even make this up - literally everyday it’s an outage - this **** should be free at this point
- Southern Exploring (@southexploring) reported
@Ask_Spectrum The last time I tried that you made me type out my whole problem and then told my you can't fix billing. I have a correct account I just paid and an incorrect one that was supposed to be closed but now shows I owe that one too.. can you fix that?
- Alb (@Albezzy207) reported
@Ask_Spectrum is there an outage in 10034?
- Kamie Stephen (@kamiejstephen) reported
Oh! I do want to say that I commend @AlloFiber’s efforts and even @GetSpectrum’s when it came to making sure kids in our community could learn in 2020. Still, the issue obviously exists and we’re not talking about it enough. Okaythanksbye.
- Kim Hazel 🦖 (@trexarms) reported
@Ask_Spectrum A routing issue is throttling my connection to my workplace down to 1-2 Mbps, but a normal speed test is fine. Can you look into this? 😑
- Baby Girl Lisa 💃🏻 (@dyrne) reported
@Ask_Spectrum my internet’s been down all day lol, what gives??
- 🥀 (@tiramisue__) reported
@Ask_Spectrum our internet has been down for almost an entire day. what on earth is going on????
- Moira McArdle (@moiramcardle) reported
@Ask_Spectrum is there an outage in zip code 06488.
- Josh Condy (@J_condy) reported
@MrLeg__ @GetSpectrum Yeah having the same problems with spectrum:/
- Joseph Westfall (@JosephWestfall1) reported
@Ask_Spectrum amazon prime video started buffering 10 minutes ago in Clarksburg W.V. speed test shows i have 22 down 2.3 upwhat gives
- Conye (@con_191) reported
@Ask_Spectrum is there an outage in zip code 59722?
- CatsHerdCats/Zeekittycat (@CatsHerdCats) reported
Hey @AlloFiber can you please bring service to minatare, NE? I just lost my job because @Ask_Spectrum service keeps dropping for 11-15 hrs at a time? Much appreciated!
- Southern Exploring (@southexploring) reported
@Ask_Spectrum Is there any way to email for billing problems? I've spent so many hours on hold trying to fix things and now a month later I'm being billed twice.. I really don't want to spend hours on the phone due to everyone there being incompetent.
- Keegan (@spudmckeegan) reported
Time to waste an hour of my life calling and recalling @GetSpectrum because their entire system is ******* ****.
- Tyler Cohen (@lilwillzz28) reported
@GetSpectrum very displeased with your service. 4 time in a month youve dispatched a service tech instead of addressing a maint issue at the box. To which we were told was being replaced. Your tech Brandon Smith at 864-877- 7303 might as well not be employed. All been useless
- BelizeanPride🇱🇦🇱🇦 (@jiminicricketjr) reported
Man.... @Ask_Spectrum internet is just so subpar!!! Wish I could get better customer service!
- YanceyGaming (@YYanceygaming) reported
@markshampton @Ask_Spectrum yes i have tested multiple times i stream video games online and realize i dont even have half of the internet speed i had before outage i pay for 500 mbps i barely have 100 mbps reset router pc and everything nothing is working
- bosozokuman (@bosozokuman) reported
Thanks @GetSpectrum for dropping the ball every single day. Today’s the worst day of all. #terribleservice #internetdown #gtaonline down as well
- Jason Merhaut (@jmerhaut) reported
Hey, @Ask_Spectrum Your broadband service sucks. Couldn’t complete a work video conference today. What am I paying you $75/month for? #spectrumoutage
- YanceyGaming (@YYanceygaming) reported
@Ask_Spectrum @BraydenPalmer6 when is my internet speed going to go back to normal in the state of illinois collinsville i pay for 500 mbps i barely have 100 mbps i reset router pc and everything nothing seems to help
- Destiny Hibbs/D.J. (@destiny22323344) reported
@Ask_Spectrum Does anyone know why Belleville, IL / Saint Clair is out of internet/TV service???
- Jacob Currie (@JacobCurrie18) reported
Remember when TWC did that stupid Covidcane ****?
- ♡☆Justine A Hazell☆♡ (@Applepearbanna) reported
So my internet is down too 🙃@GetSpectrum @Ask_Spectrum
- Flip (@FlipsTechHub) reported
@Ask_Spectrum y’all keep ******* up my internet and it’s starting to **** with my business. If y’all don’t step up I’m deadass switching to Verizon.
- Scott Crawford (@scottcrawford) reported
@Ask_Spectrum Thank you for that, but it doesn't solve my problem, as the salesperson who came to my door was inquiring about an address which no longer exists, and which I can't opt out of as an additional mailing address on your form (which took me 3 browsers to get working). (1/2)
