Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in San Antonio come from postal codes 78212, 78210, 78201, 78207, 78228, 78236, 78223 and 78202.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 279,455 ratings
Thank you!
Problems in the last 24 hours in San Antonio, Texas
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in San Antonio and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 15: Problems at Spectrum
Spectrum is having issues since 03:00 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (13%)
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Total Blackout (9%)
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TV (8%)
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E-mail (4%)
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Phone (3%)
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Live Outage Map Near San Antonio, Bexar County, Texas
The most recent Spectrum outage reports came from the following cities:San Antonio, Converse, Elmendorf and Helotes.
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| City | Problem Type | Report Time |
|---|---|---|
 San Antonio | Total Blackout | |
| San Antonio | Internet | |
| San Antonio | Total Blackout | |
| San Antonio | Internet | |
| San Antonio | Internet | |
| San Antonio | Total Blackout |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near San Antonio, Texas
Latest outage, problems and issue reports in San Antonio and nearby locations:
- KatyLoraley (@katyloraley) reported fromSan Antonio, Texas
@Ask_Spectrum I've had 3 different sets of equipment in the last 4 weeks. 3 techs have come by and I still dont have working internet. Yalls solution...send another tech at a time I said I wouldnt be home. The "escalation" dept did absolutely nothing....
- OldTimeGamer1 (@OldTimeGamer1) reported fromSan Antonio, Texas
@Ask_Spectrum When is our service going to be restored here in San Antonio?! No ETA and we’ve been without service since yesterday evening! Any hint of rain and your system goes down! Unacceptable for what you charge!
- sean (@seanwunderlich) reported fromSan Antonio, Texas
The worst part about your Internet being down is also only having 1 bar of cell service at home @GetSpectrum @VZWSupport
- Morris Champagne (@MorrisChampa9ne) reported fromSan Antonio, Texas
@GetSpectrum I spoke with one of your employees today and was not satisfied with my service. Let your people I DON’T HAVE GET TV SERVICES IF I DON’T WANT IT DAMN.
- JOSE ROZAY (@JOSEROZAY23) reported fromSan Antonio, Texas
@youloveamberr @Ask_Spectrum @ATT isn’t any better either. Like why pay so much for constant issues? Just fix the ****!
- Dre (@dre_dizzle5050) reported fromSan Antonio, Texas
Here we go again with @Ask_Spectrum outage cuz of 45 min of rain. Yall are terrible
- Pinche Gordo (@DiabloGordo) reported fromSan Antonio, Texas
@Ask_Spectrum what’s the eta on my internet? been out since 1030 am give it take. Looking at the good in the bad y’all gave me another 3 day weekend! But I need proof it’s y’all’s fault not mine for not having internet.
- Brandon Blair (@brandondblair) reported fromSan Antonio, Texas
@Ask_Spectrum Internet is down in San Antonio
- Tony (@homiedaclown24) reported fromSan Antonio, Texas
******* @GetSpectrum having me resort to watching on my Xbox since we have a outage in our area.
- SimplyO (@S1mplyO) reported fromSan Antonio, Texas
@JellyHits @Ask_Spectrum Damn, crazy tbh
- sean (@seanwunderlich) reported fromSan Antonio, Texas
@Ask_Spectrum You’re not gonna tell me anything I don’t already know. There’s been an outage in San Antonio since 4 pm for clearly a lot of people. It’s not just me personally.
- B. Kay Richter (*Vax’d to the Max) (@RichterKay) reported fromSan Antonio, Texas
@jbaugh @GetSpectrum @bbb_us In my neighborhood, they have continued outages which span hours and yet offer no refunds to customers. When I lived in San Marcos, I had Grande and I truly learned how much better they were at everything including customer service.
- SimplyO (@S1mplyO) reported fromSan Antonio, Texas
@DEVrockstarr @GetSpectrum Damn guess it’s wide spread. Someone in Ohio too. Was in the middle of a stream and went out.
- Eloy Tijerina (@soy_eloy) reported fromSan Antonio, Texas
@jpina1984 @Ask_Spectrum @GetSpectrum Yea. Yesterday they said it was a Fiber issue on Broadway… guessing the same today!
- Art Villarreal (@dotcomet) reported fromSan Antonio, Texas
@Ask_Spectrum there have been 4 calls since this tweet. Wtf? Can someone please help?
- Yvonne Curtis (@ypcurtis35) reported fromSan Antonio, Texas
@Ask_Spectrum That didn't happen. Called and no help.
- RFJ09 (@RFJ09) reported fromSan Antonio, Texas
Man WTF why was @GetSpectrum at 4am in a cherry picker doing a service call and banging the fence outside my window and then messing with the utility poles, making me think there's a drive by shooting or a burglary!!! I don't even have that ****** internet !! @SpecNewsSA
- SAN_Antonio (@SANAnto43934366) reported fromSan Antonio, Texas
@Ask_Spectrum when are you going to fix this outrage on the south side. People are suppose to be working from home you know! It’s been out since 6AM this morning. Businesses are having to close! Bad enough with everything else happening already. Get it TOGETHER!
- Tony (@homiedaclown24) reported fromSan Antonio, Texas
@Ask_Spectrum when our we getting service back? This is ridiculous.
- chub bub (@Deadboii__) reported fromSan Antonio, Texas
WiFi issue with @GetSpectrum my cat is scratching to the point where he bleeds. Has me running around and for what?! To just stay laying down in bed for nothing 🙄🙄🙄
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Cameron Maxey (@camchasemax) reported
@Ask_Spectrum Thanks for actually reaching out. I'm a current customer and seeing emails like that can be alarming.
- DjangoJane (@DjangoGoddess) reported
@pretribbeliever @Ask_Spectrum They removed it from roku due to contractual issues smh
- Mark Hampton (@markshampton) reported
@Ask_Spectrum @AldoChuc Yo, read the room @Ask_Spectrum. The issues are clearly on your end, so when you offer us troubleshooting tips for something THAT IS YOUR FAULT, it insults our intelligence and quite frankly pisses us off.
- Mike B. (@digitalsaucer28) reported
@mejerryhenson @GetSpectrum I pay $68 a month,includes payments for brand new galaxy 20. pay by the gig since I use wifi 90% of the time....compared to $110-$120 with Verizon, paid off phone,unlimited data...its a no-brainer. service is perfect so far but I'm not traveling around as much.
- Pauly (@PaulyDavid) reported
This @GetSpectrum @Ask_Spectrum customer service video I’m making is WILD. Something is definitely fishy with this company! I’m actually starting to feel bad for the representatives.
- **** ANXIETY (@TarentinoBIA) reported
@GetSpectrum y’all service are soooooooooooooooooo trash I can’t even make this up - literally everyday it’s an outage - this **** should be free at this point
- Southern Exploring (@southexploring) reported
@Ask_Spectrum The last time I tried that you made me type out my whole problem and then told my you can't fix billing. I have a correct account I just paid and an incorrect one that was supposed to be closed but now shows I owe that one too.. can you fix that?
- Alb (@Albezzy207) reported
@Ask_Spectrum is there an outage in 10034?
- Kamie Stephen (@kamiejstephen) reported
Oh! I do want to say that I commend @AlloFiber’s efforts and even @GetSpectrum’s when it came to making sure kids in our community could learn in 2020. Still, the issue obviously exists and we’re not talking about it enough. Okaythanksbye.
- Kim Hazel 🦖 (@trexarms) reported
@Ask_Spectrum A routing issue is throttling my connection to my workplace down to 1-2 Mbps, but a normal speed test is fine. Can you look into this? 😑
