Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in New Braunfels come from postal codes 78131, 78130 and 78132.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 279,455 ratings
Thank you!
Problems in the last 24 hours in New Braunfels, Texas
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in New Braunfels and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 15: Problems at Spectrum
Spectrum is having issues since 03:00 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (13%)
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Total Blackout (9%)
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TV (8%)
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E-mail (4%)
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Phone (3%)
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Live Outage Map Near New Braunfels, Comal County, Texas
The most recent Spectrum outage reports came from the following cities:Schertz, New Braunfels, Seguin, Universal City, Canyon Lake and Cibolo.
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| City | Problem Type | Report Time |
|---|---|---|
 Schertz | Internet | |
| Schertz | TV | |
| Schertz | Internet | |
| Schertz | Internet | |
| New Braunfels | Internet | |
| New Braunfels | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near New Braunfels, Texas
Latest outage, problems and issue reports in New Braunfels and nearby locations:
- Copper Corrosion (@coppercorrosion) reported fromNew Braunfels, Texas
@Ask_Spectrum I find it amazing that if i go to social media and put it out there. I get a response. Your website is sh*t. Be better.
- Bruce Newman (@bruce4nv) reported fromNew Braunfels, Texas
One hour and 15 minutes on chat with @Ask_Spectrum and my problem wasn’t solved.ABYSMAL customer service
- Copper Corrosion (@coppercorrosion) reported fromNew Braunfels, Texas
@GetSpectrum you need to get your sh*t together. If i lose internet service again, we are gonna have a problem.
- Machi (@mrmachi) reported fromGarden Ridge, Texas
@Ask_Spectrum here is my still freezing up and you have been trying to fix this for a year
- Austin | Code Guns (@GunsTV_) reported fromNew Braunfels, Texas
@Ask_Spectrum is complete garbage when it comes providing good internet service. Unreal how bad it is.
- nancypjohnson (@nancypjohnson) reported fromCibolo, Texas
I am about to have my third @GetSpectrum technician visit in three days and countless tech help calls. Please send all the good Wi-Fi energy to my house. #WFH
- Jason cox (@Jasonc4711) reported fromSelma, Texas
@Ask_Spectrum All services have been down all day Never seen it take this long to fix. WTH
- devin michelle (@mylifeasdevin) reported fromCibolo, Texas
To hell with @GetSpectrum @Ask_Spectrum mobile. Y’all really got the worst reps and worst customer service. I feel like y’all robbed me of $220 and nobody even cares. 😒😒😒
- S̾M̾O̾K̾E̾ ̾E̾A̾T̾E̾R̾ (@GotchuSucka) reported fromSchertz, Texas
(1) @Ask_Spectrum my fire department has had business internet with you for 4 months and not one month of those 4 months of service have we had reliable service. We have had technicians come to our location multiple times and tell us the signal into the fire station is too strong
- Zingamomma 🎶☕️ (@tubawidow) reported fromUniversal City, Texas
@GetSpectrum said they were “partners” with @Verizon when we were inquiring about getting cable and internet to our new home. They were trying to get us to join them for cellular service. Guess what. Verizon said that’s not true. What else are you not telling me?
- 🐸 (@WhatUpHeck) reported fromSeguin, Texas
@Ask_Spectrum plz fix the internet guys.Sincerely south central texas
- Tristan (@Slamarchy) reported fromSchertz, Texas
@GetSpectrum is so ass. I've called multiple times this week and my internet still keeps going down multiple times a day.
- Copper Corrosion (@coppercorrosion) reported fromNew Braunfels, Texas
@GetSpectrum get me a live person to talk to. Your automated service is sh*t
- Cutter W. González (@CutterWGonzalez) reported fromNew Braunfels, Texas
My @GetSpectrum WiFi is literally so bad right now that I turned on my phone’s hotspot in my own home
- Hemi Heather the Mopar Mama (@HthrPDX613) reported fromSchertz, Texas
Dear @GetSpectrum **** you. I have had nothing but issues since signing up for your bullsh*t service on Saturday. As soon as @ATT hits my neighborhood, I’m gone.
- CaMeaux (@CaMeaux) reported fromNew Braunfels, Texas
Hey @Ask_Spectrum I’m in the San Antonio Area. The stupid Spurs are on @BallySportsSW, so I go to the plus channel where the @Rangers are playing only to see the same stupid Spurs playing. What gives? Can we have some baseball here? Literally the only reason I have your service
- - (@nadairius) reported fromSeguin, Texas
@Ask_Spectrum fix it Jesus
- De’Airrick (@nadairius) reported fromSeguin, Texas
@Ask_Spectrum fix the internet ASAP
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Cameron Maxey (@camchasemax) reported
@Ask_Spectrum Thanks for actually reaching out. I'm a current customer and seeing emails like that can be alarming.
- DjangoJane (@DjangoGoddess) reported
@pretribbeliever @Ask_Spectrum They removed it from roku due to contractual issues smh
- Mark Hampton (@markshampton) reported
@Ask_Spectrum @AldoChuc Yo, read the room @Ask_Spectrum. The issues are clearly on your end, so when you offer us troubleshooting tips for something THAT IS YOUR FAULT, it insults our intelligence and quite frankly pisses us off.
- Mike B. (@digitalsaucer28) reported
@mejerryhenson @GetSpectrum I pay $68 a month,includes payments for brand new galaxy 20. pay by the gig since I use wifi 90% of the time....compared to $110-$120 with Verizon, paid off phone,unlimited data...its a no-brainer. service is perfect so far but I'm not traveling around as much.
- Pauly (@PaulyDavid) reported
This @GetSpectrum @Ask_Spectrum customer service video I’m making is WILD. Something is definitely fishy with this company! I’m actually starting to feel bad for the representatives.
- **** ANXIETY (@TarentinoBIA) reported
@GetSpectrum y’all service are soooooooooooooooooo trash I can’t even make this up - literally everyday it’s an outage - this **** should be free at this point
- Southern Exploring (@southexploring) reported
@Ask_Spectrum The last time I tried that you made me type out my whole problem and then told my you can't fix billing. I have a correct account I just paid and an incorrect one that was supposed to be closed but now shows I owe that one too.. can you fix that?
- Alb (@Albezzy207) reported
@Ask_Spectrum is there an outage in 10034?
- Kamie Stephen (@kamiejstephen) reported
Oh! I do want to say that I commend @AlloFiber’s efforts and even @GetSpectrum’s when it came to making sure kids in our community could learn in 2020. Still, the issue obviously exists and we’re not talking about it enough. Okaythanksbye.
- Kim Hazel 🦖 (@trexarms) reported
@Ask_Spectrum A routing issue is throttling my connection to my workplace down to 1-2 Mbps, but a normal speed test is fine. Can you look into this? 😑
