Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Austin come from postal codes 78704, 78767, 78745, 78741, 78705, 78723, 78744 and 78701.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 279,455 ratings
Thank you!
Problems in the last 24 hours in Austin, Texas
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Austin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 15: Problems at Spectrum
Spectrum is having issues since 03:00 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (13%)
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Total Blackout (9%)
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TV (8%)
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E-mail (4%)
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Phone (3%)
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Live Outage Map Near Austin, Travis County, Texas
The most recent Spectrum outage reports came from the following cities:Austin, Pflugerville, Del Valle, Manor and Manchaca.
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| City | Problem Type | Report Time |
|---|---|---|
 Austin | Internet | |
| Austin | Internet | |
| Austin | Internet | |
| Austin | ||
| Austin | Internet | |
| Austin | TV |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near Austin, Texas
Latest outage, problems and issue reports in Austin and nearby locations:
- martin rodriguez (@cyberrodimus) reported fromAustin, Texas
@Ask_Spectrum I’m having problems with my receiver being in limited mode
- Kevin (@Kev_atx_999) reported fromAustin, Texas
@Ask_Spectrum is there an outage in Austin? Internet isn’t working here
- Dalton (@_Dalfun) reported fromAustin, Texas
@GetSpectrum has the worst customer service and sales team of any company ive ever interacted with
- IGetsActive (@QueithSweat) reported fromManor, Texas
Man what ******** is wrong with @GetSpectrum ???
- William Cline (@H2OxFreeWillyx) reported fromAustin, Texas
@GetSpectrum is becoming more and more like @comcast every single day. Every day that I have off the internet decides it wants to go down and I can’t play Xbox and it’s really REALLY starting to piss me off #Spectrum
- Cheresse🌻☀️🌵🏴☠️ (@Cherezey) reported fromAustin, Texas
@GetSpectrum the harassing process of cancelling my internet service because I’m moving and prefer not to transfer is unbelievable. So much so I would not be a customer in the future. Nor would I recommend. I feel like I’m being punished for asking to cancel.
- Gen3D Tech - David Sutton (@Gen3D_Tech) reported fromAustin, Texas
@TheJonBacon @Spectrum @GetSpectrum Did they replace the feeder cable going from the street to your house? I’ve had ISP over sell in areas which causes huge problems unless they upgrade that node. Sometimes we could never get resolution and we just switched providers which corrected the issues.
- JaCorey Mosely (@JCM_88) reported fromAustin, Texas
@GetSpectrum went up to $70 for Internet! Let me cancel! That was a $20 jump.. nope
- Monica Sanchez 🌹 (@mlosan) reported fromAustin, Texas
@Ask_Spectrum 3 hours late again, claims our business is closed on Sundays even tho staff opens door to him, tech immediately cancels order claiming we're not open on Sundays. WTF???? For how many days or weeks or months should we expect this service install to take place??? 2/2
- Zekerrr (@Zekerrr) reported fromAustin, Texas
@Ask_Spectrum Done, ty! I feel for everyone working on the customer support side and the techs in the field. Spectrum owes all of us!
- William Cline (@H2OxFreeWillyx) reported fromAustin, Texas
@GetSpectrum really needs to get their **** together because this is ridiculous 🤬🤬🤬
- Zekerrr (@Zekerrr) reported fromAustin, Texas
.@Ask_Spectrum will spectrum be compensating everyone in the Austin area for the service interruption. Many of us can't work or study without the service we're paying for. #spectrum #austin
- rip norm macdonald (@brucedaddy_) reported fromAustin, Texas
@GetSpectrum is there an outage in the Austin area?
- Jeff Tippens (@jefftippens) reported fromAustin, Texas
@GetSpectrum @Ask_Spectrum Experiencing a SIXTH!!!Spectrum internet service OUTAGE in downtown Austin over the past week and a half. These last HOURS and are causing me yet another efiling crisis just before 5PM on a Friday. #SPECTRUM #spectrumoutage #spectrumaustin
- Icetown (@IcetownTwitch) reported fromAustin, Texas
Hey @GetSpectrum I got **** to do. Fox my internet!
- christine hagen (@betamaxinista) reported fromAustin, Texas
@instalyssa @GetSpectrum Yeah dude, it's up to $30/mo to help cover costs
- stay at home uncle (@thejonflores) reported fromAustin, Texas
Goddamn @GetSpectrum yall havent fixed the outage yet?? It’s been almost 12 hours??
- TexasCowboy🇺🇸 (@TexasCowboy4200) reported fromAustin, Texas
@Ask_Spectrum @GetSpectrum after 20+ yr w/ SpectrumTV (formally, Time Warner Cable) I finally call it QUiT !! So relieved…due to lack customer service + disrupt services including TV+Phone+Ethernet. Over promised and DEFINITELY under delivery!!
- William Cline (@H2OxFreeWillyx) reported fromAustin, Texas
I’m really getting sick of @GetSpectrum and my internet not working. Love my connection constantly going out and downloading at 5mbps when I pay for their best package
- Brian Streig, CPA (@cbriancpa) reported fromAustin, Texas
Of course, our @GetSpectrum internet goes unstable during the Zoom broadcast of a family member's memorial service. 🙄
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Cameron Maxey (@camchasemax) reported
@Ask_Spectrum Thanks for actually reaching out. I'm a current customer and seeing emails like that can be alarming.
- DjangoJane (@DjangoGoddess) reported
@pretribbeliever @Ask_Spectrum They removed it from roku due to contractual issues smh
- Mark Hampton (@markshampton) reported
@Ask_Spectrum @AldoChuc Yo, read the room @Ask_Spectrum. The issues are clearly on your end, so when you offer us troubleshooting tips for something THAT IS YOUR FAULT, it insults our intelligence and quite frankly pisses us off.
- Mike B. (@digitalsaucer28) reported
@mejerryhenson @GetSpectrum I pay $68 a month,includes payments for brand new galaxy 20. pay by the gig since I use wifi 90% of the time....compared to $110-$120 with Verizon, paid off phone,unlimited data...its a no-brainer. service is perfect so far but I'm not traveling around as much.
- Pauly (@PaulyDavid) reported
This @GetSpectrum @Ask_Spectrum customer service video I’m making is WILD. Something is definitely fishy with this company! I’m actually starting to feel bad for the representatives.
- **** ANXIETY (@TarentinoBIA) reported
@GetSpectrum y’all service are soooooooooooooooooo trash I can’t even make this up - literally everyday it’s an outage - this **** should be free at this point
- Southern Exploring (@southexploring) reported
@Ask_Spectrum The last time I tried that you made me type out my whole problem and then told my you can't fix billing. I have a correct account I just paid and an incorrect one that was supposed to be closed but now shows I owe that one too.. can you fix that?
- Alb (@Albezzy207) reported
@Ask_Spectrum is there an outage in 10034?
- Kamie Stephen (@kamiejstephen) reported
Oh! I do want to say that I commend @AlloFiber’s efforts and even @GetSpectrum’s when it came to making sure kids in our community could learn in 2020. Still, the issue obviously exists and we’re not talking about it enough. Okaythanksbye.
- Kim Hazel 🦖 (@trexarms) reported
@Ask_Spectrum A routing issue is throttling my connection to my workplace down to 1-2 Mbps, but a normal speed test is fine. Can you look into this? 😑
